The Knowledge Worker Desktop.

User perspective

Knowledge Worker Desktop

eliminates the need for integration software

It is well-known that the desktop tools used by white collar knowledge workers today lack integration.

Many software solutions are offered to ease the pain. But most software vendors only target the symptoms and not the real problem – they offer integration software to reduce the lack of integration.

The Knowledge Worker Desktop concept uniquely addresses the real problem. It simply eliminates the integration issue by offering a one-single application to replace existing stand-alone applications – just as ERP software replaced a number of stand-alone business software applications in the 1990’s.

The Knowledge Worker Desktop consists of a software kernel combined with functionality to support domain specific knowledge processing. Core functionality includes automated archiving, journalizing and records management, search across metadata and content, case processing and collaboration, control of work-in-progress and information status, communication (including e.g. email, chat and contacts), document responsibility and distribution, full audit trail and logging, role based access control, integration to Microsoft (or similar) office functions as well as support for templates.

On top of the software kernel, the Knowledge Worker Desktop offers support for segment specific processes which for the governmental users include processes for case management like Case Hearing, Case Introduction and Distribution.

From a user perspective the Knowledge Worker Desktop appears as a smart document archive that has been extended with functionality to support all relevant white collar work actions – search, editing, collaboration, email and document receipt and distribution, etc.

All messages and documents reside in the central archive and not on the individual desktops. All work actions are directly activated as part of the archive and will automatically establish an audit trail of all work actions as well as journalize and index all documents (including emails) for later search.

This is done automatically without any extra work by the knowledge worker thus eliminating much of today’s tedious and redundant work.

With the central archive being the starting point for all work elements the knowledge worker no longer need to consider or spend time on issues like journalizing of documents or email archiving.

All “registration and logging” of emails and documents have been automated and have from the knowledge workers point of view been eliminated, thus enabling the focus on the actual knowledge work.

This automation of the knowledge work process offers features like complete audit trail, automatic insertion of META data based on user and data context as well as indexing for search on words & phrases making a potential eDiscovery request a lot less costly.

For management, the Knowledge Worker Desktop also works as a specialized business intelligence solution. The Knowledge Worker Desktop offers online/real-time information about work-in-progress as well as productivity history of white collar work. This serves as input for change of load/work balancing between organizational units as well as productivity and quality measurement.